Privacy Policy

This Privacy Policy explains how Novaopps ("we", "our", or "us") collects, uses, discloses, and safeguards personal information in connection with our car rental services across Australia. We aim to handle information responsibly and in line with applicable Australian laws and industry practice. By engaging with our website, customer support, or rental services, you acknowledge this Policy.

Information we collect

We may collect details you provide during enquiries and bookings, such as name, contact information, driver licence data, payment details, rental preferences, and communications with our team. We may also process technical data including device identifiers, browser type, pages viewed, and approximate location derived from IP address for security, analytics, and service improvement.

How we use information

Information supports core rental activities: verifying driver eligibility, arranging reservations, handling payments and deposits, providing assistance, and communicating updates. We use data to operate our website, improve the customer experience, personalise content where permitted, and maintain safety, including fraud prevention and vehicle protection measures. With consent where required, we may share updates about offers or service announcements; you can opt out at any time.

Sharing and overseas transfer

We may share information with service providers who support payment processing, IT operations, customer support, roadside assistance, and insurance or protection products. Such recipients are required to handle data appropriately. Where services involve locations outside your state or Australia, information may be processed in other jurisdictions subject to protective arrangements and contractual safeguards.

Retention and security

We retain information for periods necessary to manage reservations, meet legal obligations, handle disputes, and maintain records. Technical and organisational controls are applied with the aim of reducing risks such as unauthorised access or misuse. Security practices evolve over time, and we review controls periodically to align with operational needs.

Your choices

You may request access to certain personal information, ask for updates, or express preferences about marketing communications. Where a choice is offered, you can manage cookies and analytics settings through your device or browser. If you have concerns about accuracy or handling of your data, please contact us using the details below so we can assist.

Cookies and analytics

Our website may use cookies and similar technologies to support essential functions, remember preferences, and understand site usage. You can adjust settings in your browser. Some features may work best with cookies enabled, and you may still view core content without optional cookies.

Third‑party links

Our website may reference third‑party resources. Their privacy practices are governed by their own policies. We encourage you to review those policies when engaging with external services.

Updates to this Policy

We may update this Policy to reflect operational or legal changes. The latest version applies from the date published on this page. Material updates may be highlighted on our website.

Contact

Questions or requests about this Policy can be directed to our support team: Novaopps@outlook.com or by phone at + (61) 43 874-92-10. For rental conditions, see our Legal page. Address: 24 Collins Street, Melbourne VIC 3000.